Terms & Conditions

1. Purpose, identity of the provider and subcontracting

These terms govern the private-hire passenger transport (VTC) services provided by GROUPE BLUE VAN PARIS, a SARL with share capital of €1,500.00, registered under 808 428 452 R.C.S. Bobigny (company number 808 428 452), registered office 36 bis rue de Rouen, 93150 Le Blanc-Mesnil, France, represented by its managing director (gérant), Rajagopal Rajiban.

The company is entered in the French register of VTC operators under number EVTC093180820, valid until 16 March 2028.

The journey may be carried out by GROUPE BLUE VAN PARIS directly, or entrusted to a partner driver or company holding the required licences, under GROUPE BLUE VAN PARIS's responsibility. Your contract remains with GROUPE BLUE VAN PARIS: the fare, the undertakings and the after-sales service are ours, whichever driver arrives.

Making a booking means accepting these terms in full.

2. Booking

Online bookings must be made at least 48 hours before the pickup time. For anything sooner, contact us by telephone or WhatsApp: we will answer according to availability, without guarantee.

Your booking is confirmed as soon as your online payment (deposit or full price) is accepted: the fare shown is then firm and the journey is held for you. You then receive an email carrying your reference number, and that email is your confirmation (article 4).

By confirming the booking you accept these terms; their version is recorded with your booking.

You are responsible for checking the details you give us, in particular the pickup address, the date, the time and the flight number. An error in those details may prevent the journey from taking place.

3. Fares

Fares for the routes shown in our table are fixed and given to you before you book. They include VAT and all tolls.

For a destination outside that table, the fare is calculated per kilometre and shown to you before you book; it is firm from the moment you book, exactly like a fare from the table.

No supplement is added for traffic or congestion: the agreed price is the price paid.

A night supplement may apply to pickups between 22:00 and 06:00. Where it applies, it is shown before you confirm the booking.

4. Payment

Prices are shown including all taxes (TTC), in euros. On the website, the booking is paid online, as you choose: a deposit of 30 % of the price (rounded to the euro, the exact amount is shown before you confirm), the balance being paid to the driver on the day, in cash only (no card payment in the vehicle); or the full price. Bookings made by telephone or through an agency keep their usual payment terms.

Online payment is processed by PayPal (PayPal account, bank card, Apple Pay or Google Pay depending on your device). We have no access to any card details. Your bank may ask you to confirm the payment (3-D Secure).

Your booking is confirmed as soon as your payment is accepted. Without payment it is not confirmed and is cancelled at no cost.

A payment receipt is sent for any online payment; an invoice is sent on request. Agencies receive their invoices automatically.

Right of withdrawal: under article L221-28, 12° of the French Consumer Code, the fourteen-day right of withdrawal does not apply to passenger transport services provided on a set date. The cancellation terms of article 5 apply instead.

5. Cancellation and changes

You can cancel yourself from the link in your confirmation email ("My booking"), or by contacting us by telephone or WhatsApp. For a booking paid online, online cancellation stays open until the pickup time. For a booking without online payment (telephone, agency), it closes 24 hours before pickup: after that, contact us.

Cancelled 24 hours or more before the pickup time: the amount paid online (deposit or full price) is refunded automatically and immediately, less a fixed €3 processing fee, to the payment method you used (it shows within your bank's or PayPal's delay, 14 days at most).

Cancelled within 24 hours of pickup, or no-show (article 7): no refund; the amount paid online (deposit or full price) is kept. For a booking paid to the driver (telephone, agency), the fare remains payable.

Major event (force majeure): contact us; we look at each request and accept or refuse it case by case.

Cancelled on our side (breakdown, driver unavailable): everything paid is refunded, with no fee.

Any change (time, address, number of passengers) must be notified to us as soon as possible. A change may alter the fare if it changes the route or the vehicle category; the new fare is given to you before it is confirmed.

6. Flight delays and waiting time

When you give us a flight number we track the flight and move the pickup to match the actual landing time, at no extra charge.

The driver waits free of charge for 60 minutes after an international flight lands, and 30 minutes after a domestic flight.

Beyond that period, if we have heard nothing from you despite our attempts to make contact, the journey may be treated as a no-show (article 7).

7. No-show

If, once the waiting time in article 6 has run out, the passenger has not appeared and cannot be reached on the telephone number given at booking, the driver is entitled to leave.

If a deposit or the full price was paid online, the amount paid is retained and nothing further is charged. Otherwise the full agreed fare remains payable and is invoiced after the event.

This clause does not apply where the absence is caused by a flight delay or cancellation that we were told about or that our flight tracking showed us.

8. Passengers and luggage

Vehicles are booked by capacity: economy car up to 3 passengers (2 suitcases and 2 cabin bags), van up to 6 (6 and 6), van XL up to 8 (8 and 8). Child seats are included in the fare, up to what each vehicle physically holds: one booster in the economy car, one baby seat and one booster in the van, one baby seat and two boosters in the van XL.

The number of passengers and any bulky or unusual luggage (instruments, sports equipment, additional pushchairs) must be stated at booking so that the right vehicle is sent. A driver may refuse a load that exceeds the capacity booked or compromises safety.

Child seats and booster seats are available on request: tell us the children's ages when you book.

9. Liability

GROUPE BLUE VAN PARIS is insured for the carriage of passengers and luggage.

We cannot be held liable for delays or for an inability to carry out the journey caused by circumstances outside our control: an accident, a demonstration, a road closure, exceptional weather, a strike or a decision of the authorities.

It is for the passenger to allow enough margin between the pickup and their check-in time. We advise on the departure time, but a missed flight cannot be our responsibility where the delay has an external cause.

Items left in the vehicle are kept and can be collected from us; we cannot guarantee to hold them beyond a reasonable period.

10. Complaints

Any complaint should be sent to us by email at contact@groupbluevanparis.com or by telephone on +33 6 09 71 35 76. We undertake to reply as quickly as we can.

Under the French consumer code, a consumer who is not satisfied may refer the matter free of charge to a consumer mediator. The details of the competent mediator will appear here once appointed.

11. Governing law and language

These terms are governed by French law.

The French version of these terms is the only authoritative one. The English translation is provided for information; in the event of any discrepancy, the French version prevails.

12. Hourly hire and driver for the day

Hourly hire: a vehicle and its driver booked for a length of time, in Paris and the inner suburbs. Minimum 3 hours, then by the half hour, at the vehicle's hourly rate; 25 km are included per hour booked, kilometres beyond that are charged at the per-km rate. Round trip with waiting and driver for the day: the drive to a destination (for example Versailles, Giverny, Champagne, the Loire castles), the waiting there and the drive back; the price is the outbound and return drives at the per-km rate plus the waiting hours booked at the vehicle's waiting rate. These services are booked online at least 7 days ahead.

The driver drives and waits; the driver does not give guided tours. Included: the driver, the vehicle, fuel, tolls and the waiting during the time booked. Not included: entry tickets, meals, tastings and guided visits.

The time booked runs from the agreed pickup time, even if the passenger is late. If you want to stay longer and the driver is available, each half hour started beyond the time booked is charged at the vehicle's hourly rate, paid to the driver in cash.

The price is fixed at booking. As for transfers (article 4), a deposit is paid online when you book, and the booking is confirmed once it is accepted; the balance, and any extra half hours, is paid to the driver in cash only.

The programme must leave the driver the breaks and rest required by the regulations: we may suggest adjusting a programme that is too long before confirming it.

Cancellation follows article 5; if the passenger does not show, article 7 applies.