Questions, answered
What a fare covers, how much luggage fits, how long a driver waits, and what happens if something changes. If your question is not here, the line answers around the clock.
Booking
- How far in advance should I book?
- We need at least 48 hours’ notice for an online booking. For anything sooner, call us directly, we will do what we can.
- Can I change my booking?
- Yes. Tell us as early as you can about a change of time, address or passenger count. If the change alters the route or the vehicle class the fare may change, and the new price is given to you before it is confirmed.
- Can you take groups?
- Yes. Our vehicles carry up to 8 passengers; beyond that we arrange the transfer across several vehicles with one price for the whole party. Set the form to 8 passengers and the group quote link appears, or write to us.
- Do you only serve the airports?
- No. Type any address into the booking form and the fixed price appears straight away, anywhere in Île-de-France, and long distance too: Reims, Épernay, Le Havre, Giverny, Versailles, Rouen. Those journeys are priced by road distance, tolls included, exactly like the airport routes.See all destinations →
The price
- Is the price per person or per vehicle?
- Per vehicle. The fare shown covers the whole journey whatever the number of passengers, up to the capacity of the vehicle you choose.
- What is included in the price?
- VAT, all tolls, flight tracking, meet-and-greet on arrival with your name on a sign, the free waiting time and child seats. No supplement is ever added for traffic.
- Is the price the same regardless of traffic?
- Yes, our prices are fixed and confirmed at booking. No unpleasant surprises on arrival, whatever the traffic.
- Is there a night supplement?
- A supplement can apply to pickups between 22:00 and 06:00. Where it applies it is shown in the booking form before you confirm: the total you see is the total you pay.
On the day
- Where does the driver meet me?
- In the arrivals hall, holding a sign with your name on it. You get the driver’s number before the journey, and our line answers around the clock if you cannot find them.
- How long does the driver wait?
- Free of charge for 60 minutes after an international flight lands, and 30 minutes after a domestic one. The clock starts at the actual landing, not the scheduled time.
- Do you track flights in real time?
- Yes, we monitor your flight in real time. If delayed, your driver will wait at no extra charge.
- Do you provide child seats?
- Yes, included in the fare. Set the number of baby seats and boosters in the booking form itself: the van takes one of each, the economy car takes a booster. A child counts as a passenger against the vehicle’s capacity.
- How much luggage can I bring?
- The economy car takes 3 passengers, 2 suitcases and 2 cabin bags. The van takes 6 passengers, 6 suitcases and 6 cabin bags. The van XL takes 8 passengers, 8 suitcases and 8 cabin bags. Luggage counts as much as people: four travellers with four large cases need a van, not a saloon.
Payment and cancellation
- How can I pay?
- On the website, the booking is paid online, as you choose: a deposit of 30 % of the price (rounded to the euro, the exact amount is shown before you pay), the balance being paid in cash to the driver on the day (the driver cannot take cards); or the full price online, if you would rather not carry cash. Prices include all taxes. Your booking is confirmed as soon as your payment is accepted.
- Which online payment methods do you accept?
- Bank card (Visa, Mastercard), a PayPal account, and Apple Pay or Google Pay where your device offers them. Payment is processed by PayPal; your bank may ask you to confirm (3-D Secure).
- What is the deposit for?
- It confirms your booking as soon as your payment is accepted. The balance is paid in cash to the driver on the day. If you cancel 24 hours or more before pickup, the deposit is refunded, less a €3 processing fee; within 24 hours or if you do not show up, it is kept and nothing more is asked of you.
- Can I cancel?
- Yes, from the "My booking" link in your confirmation email: up to the pickup time for a booking paid online, up to 24 hours before for a booking without online payment (telephone, agency; after that, contact us). 24 hours or more before: the amount paid online is refunded immediately, less a €3 processing fee. Within 24 hours, or if you do not show up: no refund. For a major event, contact us: we look at each case. If we cancel on our side, everything is refunded, with no fee.
- When will I be refunded?
- The refund is sent immediately, to the payment method you used: the amount paid online, less a €3 processing fee (no fee if we cancelled). Depending on your bank or PayPal it shows within a few days, 14 days at most. You receive a confirmation email.
- Is paying online secure?
- Your card details are typed into fields hosted by PayPal and never pass through our servers. Your bank may ask you to confirm the payment (3-D Secure). We keep only the transaction reference.
- Do I have a 14-day right of withdrawal?
- No: French law excludes it for passenger transport on a set date (Consumer Code, article L221-28 12°). Our cancellation terms apply instead.
- What if my flight is cancelled?
- Contact us by phone or WhatsApp as soon as you know: we move your transfer to your new flight at no cost. If you no longer travel, our cancellation terms apply (24 hours or more before pickup: refund less a €3 processing fee); a flight cancelled within 24 hours is force majeure, reviewed case by case.
- Can I have an invoice?
- Yes, just ask: tell us when you book, or write to us after the journey, and we will email one to you. A payment receipt is sent automatically for any online payment; agencies receive their invoices automatically.
Still not sure?
Tell us the journey and we will confirm a fixed fare the same way we always do.